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FAQ's

 

Refund information TOP

Our goal at Cupcakeswirl is for you to be satisfied with your purchase. If you find you are not satisfied with a product or ordered the wrong size, please contact us at info@cupcakeswirl.com for return/exchange authorization.

Please note: Shipping fees are non refundable and return shipping fees are the responsibility of the customer.

Opened product cannot be returned.

What type of payment do you accept? TOP

We accept PayPal, Visa and Master Card.

*You do not need a PayPal account to pay with a Credit Card

Do you ship internationally? TOP

Yes, we do. Contact us for a USPS International shipping quote. Please include a complete shipping address/phone number, as well as what you would like to purchase and quantity.

 The buyer is responsible for all international taxes or duties that may apply. All sales are final.


Where do you get your products? TOP
From various vendors.  Our policy is not  to share that information.

How do I contact you with questions? TOP
Please send us a detailed question or concern  and we will respond within 48 hours. Email questions to info@cupcakeswirl.com

Will my gumpaste/royal icing toppers break during shipping? TOP

Since gumpaste flowers are handmade and delicate you will experience minimal breakage.

 Although we package as efficiently as we can there will always be potential for minimal breakage. Please keep this in mind when ordering. 

Is your website secure? TOP
Cupcake Swirl offers you the advantage of placing your order online via PayPal and it's secure servers and encryption.

 

Will my private information be shared with a third party? TOP
Cupcake Swirl is commited to maintaining your privacy. We will never sell or share any information of our customers. Any and all information you share with us is kept confidential.

Where are you located? TOP

Cupcake Swirl is a online only retail store.

 We are located in Sunny California.

How will my package be shipped? TOP

We utilize the USPS for shipping Priority and Express mail. Normal delivery is 2-3 days from California.

Please include a complete shipping address and include Apt # or Suite # if needed.

If your package is returned "UNDELIVERABLE"  it will not be re-shipped. We will notify you and refund you minus shipping.

How will you notify me that my package has been shipped? TOP
We will send you a tracking number via email once the package is shipped. You can track the status of your order and estimated delivery time.

USPS 2017 Holidays No Mail Delivery TOP




Monday, January 2 New Year’s Day (observed)
  • Monday, January 16 Martin Luther King Jr. birthday
  • Monday, February 20 Washington’s Birthday
  • Monday, May 29 Memorial Day
  • Tuesday, July 4 Independence Day
  • Monday, September 4 Labor Day
  • Monday, October 9 Columbus Day
  • Friday, November 10 Veterans Day (observed)
  • Thursday, November 23 Thanksgiving Day
  • Monday, December 25 Christmas Day


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