FAQ's
Refund information TOP
The following items cannot be refunded, Edible cupcake toppers, sugars or any Liner Sleeves due to ordering wrong size.
Our goal for you at Cupcakeswirl is for you to be satisfied with your purchase. If you find you are not satisfied with a product (s) please contact us (info@cupcakeswirl.com) for return authorization.
Please note: shipping fees are non refundable and return shipping fees are the responsibility of the customer.
After contacting us return items to:
Cupcake Swirl PO box 1937 Tracy, Ca. 95378 What type of payment do you accept? TOP
Cupcake Swirl accepts Visa, MasterCard, American Express & payments via PayPal.
***You do not need a PayPal account to pay with a Credit Card Do you ship internationally? TOP
No we do not. We accept orders from the U.S. only.
Where do you get your products? TOP
Our policy is not to share that information. How do I contact you with questions? TOP
Please send us an email and we will respond within 48 hours. Email questions to info@cupcakeswirl.com Will my gumpaste/royal icing toppers break during shipping? TOP
Since sugar/gumpaste flowers are handmade and delicate you will experience minimal breakage.
Although we package as efficiently as we can there will always be potential for minimal breakage. Please keep this in mind when ordering. Is your website secure? TOP
Cupcake Swirl offers you the advantage of placing your order online, via PayPal and it's secure servers and encryption.
Will my private information be shared with a third party? TOP
Cupcake Swirl is commited to maintaining your privacy. We will never sell or share any information of our customers. Any and all information you share with us is kept confidential. Where are you located? TOP
Cupcakeswirl is a online only retail store. We ship out of Northern California. How will my package be shipped? TOP
We ship using USPS First Class, Priority & Express mail. Delivery confirmation and insurance is included in all orders. On occasion we will use UPS for large orders if needed. Please include a complete shipping address using if needed; suite #. apt # or Business Name. If your package is returned "UNDELIVERABLE" it will not be re-shipped. We will notify you and refund you minus shipping. How will you notify me that my package has been shipped? TOP
We will send you a tracking number once the package is shipped. You can track the status of your order and estimated delivery time. |
