Refund information TOP
The following items cannot be refunded, Edible cupcake toppers or Sugars.
Our goal at Cupcakeswirl is for you to be 100% satisfied with your purchase. If you find you are not satisfied with a product please contact us firstname.lastname@example.org for return authorization.
Please note: shipping fees are non refundable and return shipping fees are the responsibility of the customer.
What type of payment do you accept? TOP
We accept PayPal, Visa and Master Card.
***You do not need a PayPal account to pay with a Credit Card
Do you ship internationally? TOP
No we do not. We accept orders from the U.S. only.
Where do you get your products? TOP
From various vendors. Our policy is not to share that information.
How do I contact you with questions? TOP
Please send us an email and we will respond within 48 hours. Email questions to email@example.com
Will my gumpaste/royal icing toppers break during shipping? TOP
Since sugar/gumpaste flowers are handmade and delicate you will experience minimal breakage.
Although we package as efficiently as we can there will always be potential for minimal breakage. Please keep this in mind when ordering.
Is your website secure? TOP
Cupcake Swirl offers you the advantage of placing your order online, via PayPal and it's secure servers and encryption.
Will my private information be shared with a third party? TOP
Cupcake Swirl is commited to maintaining your privacy. We will never sell or share any information of our customers. Any and all information you share with us is kept confidential.
Where are you located? TOP
CupcakeSwirl is a online only retail store. We are located in Northern California.
How will my package be shipped? TOP
We utilize the USPS Priority, Flat Rate, Parcel Select & Express mail.
Please include a complete shipping address.
If your package is returned "UNDELIVERABLE" it will not be re-shipped. We will notify you and refund you, minus shipping.
How will you notify me that my package has been shipped? TOP
We will send you a tracking number via email once the package is shipped. You can track the status of your order and estimated delivery time.
USPS 2016 Holidays No Mail Delivery TOP
Friday, January 1 New Year’s Day
Monday, January 18 Birthday of Martin Luther King, Jr.
Monday, February 15 Washington’s Birthday
Monday, May 30 Memorial Day
Monday, July 4 Independence Day
Monday, September 5 Labor Day
Monday, October 10 Columbus Day
Friday, November 11 Veterans Day
Thursday, November 24 Thanksgiving Day
Monday, December 26 Christmas Day